Jobs in Japan

ElevenLabs is an AI research and product company looking for a RevOps Systems Analyst to help build a modern, AI-powered revenue operations stack. The role involves Salesforce administration, automation, and custom service development, as well as working with the engineering team on larger engineering efforts.RequirementsSalesforce administration experience with deep familiarity across the object model, Flows, data loading tools, and platform configuration.Strong Apex development skills: you can build, debug, and maintain custom logic, triggers, and integrations without leaning on a separate engineering team.SQL proficiency: you can decompose ambiguous questions into answerable queries and are comfortable with complex joins, aggregations, and pipeline logic.Systems mindset: you can hold an end-to-end process in your head, trace a field from its origin through every downstream dependency, and anticipate what breaks when something changes.Excited by modern tooling: you're drawn to building AI-native systems and are curious about where Salesforce, MCP, and AI agents intersect.BenefitsInnovative cultureGrowth pathsLearning & developmentSocial travelAnnual company offsiteCo-workingOriginally posted on Himalayas

The Manager, Consumer & Category Insights - Other Sparkling is responsible for delivering consumer and category insights to support brand strategy, innovation, and activation for the Other Sparkling portfolio in Japan. This role works closely with Japan Brand and Category teams to translate consumer understanding into actionable insights that inform positioning, communication, and growth initiatives. The role is execution-focused and embedded in the day-to-day needs of the category. Focus, S

JOB DESCRIPTION Channel Sales Partner Acquisition & Management Manager ABOUT THE ROLE We are looking for a highly motivated and results-driven Channel Sales Partner Acquisition & Management Manager to join our team. In this role, you will be responsible for identifying, acquiring, and managing strategic channel sales partners to drive business growth. You will collaborate closely with internal teams and external partners to ensure mutual success through effective relationship management,

Company DescriptionWe are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.Job DescriptionAs a Senior Structural Engineer at Olsson, you will work with some of the world’s largest technology companies and other mission-critical clients. You will independently handle engineering and project management tasks on small to medium-sized projects, from conception to completion. Your responsibilities will include processing design calculations, develop project scopes and schedules, and producing structural construction drawings and specifications. Experience in the Data Center industry is preferred. You will also coordinate with other Olsson teams, professional staff, technical staff, and clients.*We have one opening and will consider candidates interested in being hybrid, working remotely, or working out of any Olsson office location regions/areas.QualificationsYou are passionate about:Working collaboratively with others.Having ownership in the work you do.Using your talents to positively affect communities.You bring to the team:Strong communication skillsAbility to contribute and work well on a teamMasters degree in Civil or Architectural Engineering (structural emphasis) is preferred, but not requiredExperience utilizing structural design and drafting software packages preferred9+ years of relevant experienceData Center experience preferred Revit experience requiredMust be a registered professional engineer#RemoteAdditional InformationOlsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.As an Olsson employee, you will:Receive a competitive 401(k) matchBe empowered to build your career with tailored development pathsHave the possibility for flexible work arrangementsEngage in work that has a positive impact on communitiesParticipate in a wellness program promoting balanced lifestylesIn addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.Originally posted on Himalayas

Would you like to work in a dynamic sales-growth role?Do you enjoy facilitating the early stages of sales cycles?Join our exciting sales development teamOur Sales Development Team partners with the Field Marketing organization to guide the early stages of the sales cycle and assist with new customer acquisition. We work closely with other teams to follow-up on campaigns and events to increase pipeline and generate demand for new customer revenue opportunities.Become a trusted advisor to customersAs a Sales Development Representative, you will identify and qualify enterprise account leads and opportunities. You will focus on analyzing business needs by conducting information-gathering and pre-qualify opportunities through phone, social and email engagement. You will be generating qualified opportunities for regional sales teams.As a Senior Sales Development Representative, you will be responsible for:Identifying, prospecting and penetrating target accounts to achieve pipeline and booking sourced goalsUpdating lead and prospect activity in SalesLoft to optimize sales and marketing processesCollaborating in a business-to-business sales environment to position our technology solutions to a varied audienceSetting qualified introductory meetings for sales representatives and nurturing top-of-funnel pipelineDo what you loveTo be successful in this role you will:Have 5 years of related industry work experience and a bachelor's degree or demonstrate relevant, equivalent experienceHave experience identifying business needs through information-gathering and pre-qualifying opportunitiesHave experience engaging with customers and prospects via phone, email and social strategiesBe comfortable speaking with IT decision makers via various mediumsHave experience with Microsoft Office, Salesforce, or similar CRM solutionsDemonstrate a strong interest in the security and cloud industry, and be naturally curious about industry trendsBe a self-starter with a proactive mindset, eager to take initiative and learn independentlyShow adaptability and a continuous learning attitude to thrive in a fast-paced environmentWork in a way that works for youFlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like!We power and protect life online, by solving the toughest challenges, together.At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:Your healthYour financesYour familyYour time at workYour time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usAkamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!Originally posted on Himalayas

Who we areWe’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.Why WorldwideWe believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!What the Site Activation department does at WorldwideAs a Site Activation Specialist, you will be an integral part of our Site team, collaborating seamlessly to facilitate the efficient activation of clinical research sites. Discover a world of difference at Worldwide, where we nurture your career development and growth. With a focus on honing project management and strategic planning skills, our team supports you in advancing through the opportunities within Site Activation and sets you up for success to progress forward to Project Management or other Clinical Operations groups. What you will doTrack study-specific site regulatory documents by site and/or country and follow up with sites or internal team membersSupport the development, adaptation, and review of country/site specific informed consent formsMaintain regular communication with sites to ensure timely completion of start-up and maintenance activitiesCollect, receive, and perform first review of required study-specific site regulatory/essential documents in accordance with applicable SOPs, guidelines, and relevant study specific plansProvide local follow up and updates of status of local EC submissions to the relevant teams assigned to the projectSupport Site Identification activities including the negotiation and collection of Confidential Disclosure Agreements and the collection and analysis of Site Feasibility QuestionnairesWhat you will bring to the role Organizational and time management skillsAptitude for planning, strategizing, managing, monitoring, scheduling, and critiquing skillsStrong ability to handle multiple tasks in a fast-paced and changing environmentProficiency in MS-Office applications including Microsoft Word, Excel, and PowerPointStrong understanding of country level cultural norms and local healthcare systems; ability to initiate and develop relationships with local investigators and key site personnelYour experience A minimum four-year college curriculum with a major concentration in medical, biological, physical, health, pharmacy or other related scienceMinimum one year of experience in clinical research, preferably in site activation or regulatory-related functionPrevious experience within the pharmaceutical/CRO industryGood knowledge of ICH GCP, EU Clinical Trials Directive and other relevant clinical research conduct guidanceMultilingualism preferred; fluent in local language; working knowledge of EnglishWe love knowing that someone is going to have a better life because of the work we do. To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn. Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law. Originally posted on Himalayas

Turnitin is a global organization seeking a driven, results-oriented Senior Strategic Account Executive to accelerate growth through new business acquisition and strategic cross-sell within existing accounts.Requirements5+ years of quota-carrying experience in Tech SaaS sales, with a consistent track record of achieving and exceeding targets.Proven ability to hunt, build, and close new business across complex buying committees.Exceptional storytelling and consultative sales skills, connecting customer challenges to product impact inspiring urgency and belief.Deep understanding of institutional decision cycles, and procurement processes.Strong presentation, negotiation, and relationship-building skills across technical and non-technical audiences.Proficiency with Salesforce.com and other sales enablement tools.Self-starter with a growth mindset, resilience, and collaborative spirit.Native Japanese/Business EnglishBA/BS degree required.BenefitsCompetitive Paid Time OffSelf-Care DaysNational Holidays2 Founder Days + Juneteenth ObservedPaid Volunteer TimeCharitable contribution matchMonthly Wellness or Home Office Reimbursement/Access to Modern Health (mental health platform)Parental LeaveRetirement Plan with match/contribution/Originally posted on Himalayas

About the jobSailPoint is seeking a Value Strategist to join our APJ team in Japan. This role offers a unique opportunity to join SailPoint’s high-impact Business Value strategic advisory team, operating as an elite unit supporting APJ Sales Leadership across the region.We are looking for exceptional, high-energy individuals who can quickly develop deep insight into a customer’s business, technology landscape, and risk posture, and translate that insight into a compelling vision for how SailPoint can drive measurable, strategic outcomes.As a Value Strategist at SailPoint, you will partner closely with sales teams, cross-functional account stakeholders, and senior executives to influence some of the most important opportunities in the APJ region. You will be responsible for shaping and delivering C-suite-ready value narratives, business cases, and investment justifications for SailPoint’s largest and most strategic deals. Successful Value Strategists are the perfect blend of a customer-facing challenger, strategy consultant, and financial analyst.Fluency in English and Japanese is essential. Korean fluency is preferred.Experience RequiredSoftware – Buying, selling, developing, using, acquiring, or integrating enterprise SaaS solutions (ideally in identity governance or access management)Consulting – 5+ years of business value consulting, management consulting, investment banking, and/or enterprise SaaS salesExecutive Engagement – Leading C-level discussions to assess strategic objectives, identify improvement opportunities, and present board-level business casesSales Strategy – Partnering with field sales teams to develop creative account strategies and execute sales playsDetailed Deliverables – Developing customer-facing Excel models and PowerPoint presentations with strong attention to details and formattingAnalytics – Deep financial analysis and modeling skills including the ability to educate non-financial roles in concepts such as ROI, IRR, TCO etc.Cross-Functional Initiatives – Driving strategic projects proactively across sales, partners, marketing, customer success, professional services, and product teamsEducationDegree in finance, accounting, and/or engineering preferred, but not requiredPath to Success:Within your first three months at SailPoint, you will be supported by a dedicated team buddy and guided through a structured onboarding process designed to build your expertise and confidence as a valued member of our business value team.First 30 Days:Shadow experienced value strategists, participate in internal and customer meetings, and receive hands-on training on our business value assessment (BVA) models and tools. You’ll be introduced to key stakeholders, learn about team KPIs, and become familiar with the tools and resources that drive our value-based decision-making.Days 31–60:Begin to take ownership of BVA modeling and slide deck preparation, with ongoing mentorship from the team. You’ll lead discovery sessions for new opportunities and gain experience supporting the full lifecycle of value-based engagements.Days 61–90:Operate independently, managing your own portfolio of BVA engagements while collaborating with teammates and leadership as needed. Continue to deepen your product knowledge and competitive insights, and contribute to the continuous improvement of our value strategy framework.Throughout your journey, you’ll have access to a wealth of resources—including product demos, competitive intelligence, and interactive training—to ensure you are equipped to deliver maximum business impact and drive customer success.SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.Originally posted on Himalayas

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The Team Since launching the service in Japan in Sep. 2016, Uber Eats has become deeply rooted in the local food culture, both shaping and celebrating it, and help

General information Country Japan City Remote Location Job ID 48111 Department Alliances Experience Level MIDSENIORLEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements Role SummaryThe Partner Account Manager (PAM)...

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations...

Genmab is a global biotechnology company that aims to improve patients' lives through innovative antibody medicines. We are seeking a Medical Affairs Strategy Scientist to lead the planning, coordination, and execution of the designated product's launch in Japan. The successful candidate will develop and implement medical strategy and tactical programs, collaborate with local Japan functions and global Medical Affairs, and represent Japan product medical strategy with co-commercial or co-development partners.RequirementsDevelop and execute the Japan medical affairs strategy and plan for designated product and the therapeutic area in collaboration with MASLHelp identify and effectively interact with key thought leaders, patient advocacy groups, and institutions to engage in scientific and medical exchange to meet the needs of patients and advance the field of studyServe as the medical lead on lifecycle strategy, including evidence generation strategy development and execution of Phase 3b/4 studiesCollaborate with the Japan field medical team and support reactive material development to address their healthcare provider questions under global guidanceEvaluate and manage Investigator Sponsored Trial efforts, including review of protocols and ongoing safety evaluationsBenefitsFlexible working hoursOpen office environment to foster connections among employeesInnovative culture that values individual contributions and autonomyOriginally posted on Himalayas

About the role: Gartner Analysts are industry thought leaders who create must-have research, make market predictions and identify best practices for a broad range of world-leading organizations.A Senior Director serves as a leader...

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.About the RoleFivetran is scaling its Japan business. We already have a small Tokyo office, an APJ hub, a tight-knit GTM team in Japan, and 100+ customers there. The Account Executive, Enterprise - Strategic Expansion will be the primary point of contact for over half of those customers and will directly influence customer satisfaction, adoption, and ARR growth. Success is measured by excellent customer outcomes (CSAT / advocacy) and measurable revenue expansion tied to adoption.If you are a thoughtful, customer-obsessed GTM professional with a mix of sales and post-sales experience — and you want to join a values-driven, collaborative company that is demonstrably committed to Japan — this role is for you.This is a full-time position based remotely out of Japan.Technologies You’ll UseSalesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, JiraWhat you’ll DoBe the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes.Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value.Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops).Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date.Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects.Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship.Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy.Create customer advocates and referenceable success stories for the Japan market.High customer satisfaction (CSAT / NPS) and strong customer health metrics across your book.Consistent, predictable renewals and measurable ARR expansion driven by adoption and consumption.Accurate, timely forecasting and clean CRM hygiene.Strong, long-term partnerships with customers and local partners/SIs.As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.Skills We’re Looking ForNative Japanese speaker with strong professional English (daily business and executive communication).3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end.Exceptional personal integrity and customer centricity — you build trust and act with transparency.Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation.Proven negotiation experience handling renewals, amendments and commercial conversations.Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts.Comfort working cross-functionally and influencing without formal authority.Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders).Ability to travel domestically as customer needs require.Bonus SkillsPrevious experience working for a US-based cloud/SaaS company or within an international organization.Experience working with Systems Integrators / Partners in Japan.Knowledge of SaaS financial metrics and how adoption maps to consumption/ARR.Perks and Benefits100% employer-paid medical insuranceGenerous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days offRSU stock grantsProfessional development and training opportunitiesCompany virtual happy hours, free food, and fun team-building activitiesMonthly cell phone stipendAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.*May vary by country and worker type - please reach out to your recruiter for more informationClick here to learn more about Fivetran's Benefits by Region.We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.To learn more about our candidate privacy policy, you can read our statement here.We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.Originally posted on Himalayas

Deel is a global payroll and HR platform that is transforming how companies connect with global talent. We're looking for a Payroll Associate to support day-to-day payroll operations in Japan.RequirementsHigh school diploma or equivalent1-3 year experience in a Japan payroll support roleBasic computer skillsAttention to detail and accuracyStrong organizational skillsAbility to handle sensitive and confidential informationGood communication skills in EnglishBenefitsStock grant opportunities dependent on role, employment status, and locationAdditional perks and benefits based on employment status and countryFlexibility of remote work, including optional WeWork accessOriginally posted on Himalayas

Type: Remote, Full-TimeAbout UsWing is seeking elite talent to join M32 AI (a subsidiary of Wing, backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for traditional service businesses.Think of it like a startup within a corporate: fast moving and agile, with the stability of a corporate, and zero bureaucracy.If you’re driven by challenge and eager to make a significant impact in a high-caliber role, this is the opportunity you’ve been waiting for.OverviewThis is a hands-on, high-impact role. You’ll own paid ads, landing pages, SEO, content, and lifecycle marketing - and work closely with the founders to scale what works. From writing ad copy to designing growth loops, you’ll be expected to execute with speed, creativity, and a strong grasp of data.We're hiring a Full Stack Marketer to take the lead across acquisition, funnel optimization, and growth experiments.Ideal candidates don’t just excel in performance marketing, creative strategy, and data-driven decision-making, but also move fast, think like owners, and care about results. If that sounds like you, we’d love to talk.You Will Own1. Performance & Growth MarketingLaunch and scale high-performing campaigns across Google, Meta, YouTube, LinkedIn, TikTok, Reddit, and programmatic platformsOwn paid acquisition end-to-end, from keyword research and bid strategy to creative testing and conversion optimizationImplement and maintain attribution models, UTM governance, and multi-touch tracking to ensure accurate CAC and ROAS measurementRapidly test and iterate growth experiments across paid, SEO, and organic channels to unlock new scalable acquisition levers2.Landing Pages & Conversion Rate Optimization (CRO)Design and optimize full-funnel user journeys, from ad click to activation, upsell, and retentionMonitor SEO performance using tools like Google Search Console, SEMrush, or Ahrefs; iterate on content and structure for optimized search visibilityBuild high-converting landing pages (Framer preferred), and run A/B & multivariate tests to improve conversion ratesAnalyze behavioral data (via GA4, PostHog) to identify friction points, and boost conversion3. Creatives & CopywritingDefine innovative content and GTM strategies. Collaborate across product, content, and sales to ensure marketing alignment and positioning consistencyWrite high-converting, SEO-optimized copy for ads, landing pages, and long-form content (e.g. blogs, case studies, guides)Own organic content engine: keyword research, topic clustering, publishing, and backlink outreachWork with designers to produce high-performing ad creatives across static, video, and motion using tools like Figma, Canva, and CapCut4. Lifecycle, Email & CRM AutomationBuild and manage lifecycle flows across onboarding, retention, upsell, winback, and referralsOwn email infrastructure setup and health: segmentation, deliverability (SPF, DKIM, DMARC), and cold-to-warm sequences that nurture leads via education and valueDesign personalized drip campaigns based on behavior, usage, and funnel stageConnect CRM with product and ad platforms to trigger real-time retargeting and lead nurturing campaignsStrategic InitiativesDesign and run scrappy, low-cost acquisition experiments to unlock new channels and reduce CAC, validating and scaling what worksOwn co-marketing partnerships, affiliate/influencer campaigns, community-led growth loops, and thought leadership effortsSupport hiring, documentation, and team processes as we growWhat Great Looks LikeYou’ve taken a B2B SaaS from $0 to $1–5M ARRYou can show case studies with measurable impact across CPC, CVR, CAC, pipeline, MRRYou move from idea to launch in days, not weeksPreferred Skills & Experience3+ years in digital marketing with a strong focus on B2B performance marketingDeep understanding of marketing fundamentals, analytics, and experimentationDemonstrated ability to leverage AI tools to speed up executionProven track record managing meaningful ad budgets across Google, Meta, and LinkedInExperience optimizing funnels and landing pages using CRO best practicesExperience with email marketing platforms, influencer or affiliate campaignsProven track record in SEO strategy, content production, and performance measurementHands-on with tools like GA4, Framer, PostHog, and campaign managers (Google, Meta, LinkedIn)Excellent copywriting and design instincts, with the ability to create or direct the development of high-quality marketing assetsExperience with marketing automation platforms such as Zapier, n8n, Make, or similar toolsWhat You GetCompetitive salaryPerformance‑based bonusesSoftware for Upskilling & ProductivityRemote-first cultureWork from anywherePaid Time OffHealth InsuranceHigh autonomy, low bureaucracyFast-track to leadership for high performersUS HQ OpportunitiesDirect access to founding teamHigh visibility, autonomy and ownershipHiring ProcessIntro call with recruiterPractical challenge to assess your work quality and work ethicFinal call with foundersOffer\n\nPlease mention the word ENCOURAGEMENT and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). 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Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman isSebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.Role Overview:Cresta is expanding its global footprint and establishing its Customer Success presence in APAC. As the Founding Customer Success Manager, APAC, you will be responsible for owning and scaling the post-sales customer experience across the region. You will serve as the primary strategic partner for APAC customers, ensuring they realize measurable business value from Cresta’s AI platform while helping define how Customer Success operates in a new market.This role combines hands-on account ownership with foundational building. You will manage complex customer relationships directly, while also developing the playbooks, processes, and feedback loops that allow Customer Success to scale in APAC. You will partner closely with Sales, Product, Engineering, and Data Science to align customer outcomes with Cresta’s growth strategy.This is a high-impact, first-in-region role for someone who thrives in ambiguity, brings executive presence, and enjoys building systems that last—while still being deeply involved with customers day to day.Key Responsibilities:Foundational Customer Success OwnershipOwn the end-to-end customer lifecycle for APAC accounts, from onboarding through renewal and expansionAct as the primary trusted advisor for customers, aligning Cresta’s capabilities to customer business objectivesDevelop and execute success plans that clearly define outcomes, milestones, and measurable valueEstablish Customer Success best practices for the region, including engagement cadence, success planning, and escalation pathsRegional Customer Journey & Adoption StrategyDesign and continuously improve the APAC customer journey to accelerate time to value and product adoptionIdentify friction points and regional nuances that impact onboarding, adoption, or retentionBuild repeatable onboarding frameworks and customer engagement models that scale across accountsEnsure customers are enabled to become increasingly self-sufficient over timeRenewal, Expansion & Value RealizationOwn renewals for APAC customers, proactively managing risk and ensuring value is clearly demonstratedPartner with Sales to identify and support expansion opportunities, including upsell and cross-sell motionsTranslate product usage, performance data, and outcomes into compelling value narratives for executive stakeholdersAlign renewal and expansion conversations to customer priorities and regional business driversExecutive Engagement & Stakeholder ManagementBuild and maintain multi-threaded relationships across customer organizations, from frontline users to executive sponsorsLead executive-level QBRs and EBRs, owning preparation, storytelling, and follow-throughNavigate complex stakeholder dynamics and drive alignment across regional and global customer teamsCross-Functional Collaboration & Customer AdvocacyPartner closely with Sales, Product, Engineering, Marketing, and Data Science to deliver a seamless customer experienceServe as the voice of APAC customers in internal planning, roadmap discussions, and prioritization decisionsSurface regional use cases, market insights, and customer feedback to influence product and GTM strategyBuilder Mindset & Regional ScaleConfigure and implement the Cresta platform for customers as neededBuild early CS processes, documentation, and tooling that enable scale beyond individual accountsIdentify opportunities to standardize workflows, reporting, and customer communicationsHelp define what “great Customer Success” looks like in APAC as the team growsRequired Qualifications:4–6 years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaSExperience managing complex, high-value customer relationships with executive stakeholdersStrong ability to translate data, product capabilities, and outcomes into clear business value narrativesComfort working autonomously in ambiguous environments and building processes from scratchExcellent written and verbal communication skills, including executive-level presentations and QBR facilitationStrong organizational skills with the ability to manage multiple accounts, stakeholders, and priorities across time zonesPreferred Qualifications:Experience in contact center technology, AI-driven platforms, or productivity SaaSBackground supporting customers across APAC marketsFamiliarity with Customer Success metrics such as NRR, GRR, adoption, and time to valuePrior experience as an early or founding hire in a region or functionComfort collaborating with technical teams on configuration, integrations, or data-driven insightsSuccess Criteria for This Role:Within 6–12 months, a successful Founding Customer Success Manager, APAC will have:Established strong, trusted relationships with key APAC customers and executive stakeholdersDelivered clear, measurable customer outcomes that support high renewal and expansion ratesBuilt repeatable Customer Success processes and playbooks used across the regionInfluenced product and GTM strategy through consistent customer feedback and regional insightsLaid the foundation for scaling Customer Success in APAC as the team and customer base growPerks & Benefits:We offer a comprehensive and people-first benefits package to support you at work and in life:Comprehensive medical, dental, and vision coverage with plans to fit you and your familyPaid parental leave for all new parents welcoming a new childRemote work setup budget to help you create a productive home officeMonthly wellness and communication stipend to keep you connected and balanced20 days of vacation time to promote a healthy work-life blendCompensation at Cresta:Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.This role includes Base + Bonus + EquityWe have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.aiOriginally posted on Himalayas

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