Manager, Support Specialist
Source: Himalayas
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This role involves managing a team of support specialists for a Global Employment Platform, focusing on HR/IT/Finance operations and customer support. Key requirements include 8-12 years of experience, 4 years of people management in a shared services environment, and familiarity with HRMS tools like Peoplesoft/Workday/SAP, Zendesk, and Salesforce.
Job Description
G-P is a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. We're looking for a Manager of G-P-Support to manage a team of regional support specialists and/or supervisors, focusing on HR/IT/Finance operations and customer support.Requirements8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role4 years of people management experience in a centralized shared services environmentDetailed oriented focused on quality output; identifies and resolves moderately complex business problemsStrong Manager experience in centralized HR shared service operation managementStrong Experience in Peoplesoft/Workday/SAP, Any relevant HRMS tool knowledgeKnowledge / Experience with Zendesk and Salesforce; business analytical tools are a plusStrong understanding of finance and HR fundamentals in different localesGood interpersonal skills to manage sensitive and confidential situationsAbility to collaborate with diverse individuals and/or groupsProblem solving to analyse root cause issues and create action plansLean & Six sigma experience will be an advantageBenefitsGenerous Paid Time OffFlexible Time OffSpending AccountsMedical InsuranceDental InsuranceVision InsuranceSabbatical after 5 yearsOriginally posted on Himalayas
Full Description
G-P is a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. We're looking for a Manager of G-P-Support to manage a team of regional support specialists and/or supervisors, focusing on HR/IT/Finance operations and customer support.Requirements8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role4 years of people management experience in a centralized shared services environmentDetailed oriented focused on quality output; identifies and resolves moderately complex business problemsStrong Manager experience in centralized HR shared service operation managementStrong Experience in Peoplesoft/Workday/SAP, Any relevant HRMS tool knowledgeKnowledge / Experience with Zendesk and Salesforce; business analytical tools are a plusStrong understanding of finance and HR fundamentals in different localesGood interpersonal skills to manage sensitive and confidential situationsAbility to collaborate with diverse individuals and/or groupsProblem solving to analyse root cause issues and create action plansLean & Six sigma experience will be an advantageBenefitsGenerous Paid Time OffFlexible Time OffSpending AccountsMedical InsuranceDental InsuranceVision InsuranceSabbatical after 5 yearsOriginally posted on Himalayas