Customer Onboarding Specialist - German
Source: Himalayas
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This remote role involves onboarding hotel customers in Europe by providing software training via digital channels. Key requirements include fluency in English and German, strong customer service experience, and a passion for customer satisfaction.
Job Description
Customer Onboarding Specialist provides software training to hotel customers across Europe via screenshare, chat, and phone. The role requires a passion for providing a positive customer experience, language skills in English and German, and proven customer service experience.RequirementsQualify customer requirements, identify the appropriate set up requirements, and prepare customers for core product implementationDeliver high-standard customer training on SiteMinder's product via digital communication platformClearly communicate support procedures to customers to ensure ongoing satisfactionTake ownership of customer issues and respond to resolve problemsDrive customer projects forward, taking ownership of each project meeting its objectivesBenefitsEquity packagesHybrid working modelMental health and well-being initiativesGenerous parental leave policyPaid birthday, study, and volunteering leaveSponsored social clubs, team events, and celebrationsEmployee Resource Groups (ERG)Originally posted on Himalayas
Full Description
Customer Onboarding Specialist provides software training to hotel customers across Europe via screenshare, chat, and phone. The role requires a passion for providing a positive customer experience, language skills in English and German, and proven customer service experience.RequirementsQualify customer requirements, identify the appropriate set up requirements, and prepare customers for core product implementationDeliver high-standard customer training on SiteMinder's product via digital communication platformClearly communicate support procedures to customers to ensure ongoing satisfactionTake ownership of customer issues and respond to resolve problemsDrive customer projects forward, taking ownership of each project meeting its objectivesBenefitsEquity packagesHybrid working modelMental health and well-being initiativesGenerous parental leave policyPaid birthday, study, and volunteering leaveSponsored social clubs, team events, and celebrationsEmployee Resource Groups (ERG)Originally posted on Himalayas