Account Supervisor, Client Partnership

The Account Supervisor, Client Partnership is responsible for client success and growth for key agency account(s). The Account Supervisor is responsible for the partnership between Ansira and the client(s) they manage, working closely with cross-functional teams who are responsible for the existing scope/account planning and delivery for the client(s). This person reports to the Account Director or VP, Client Partnership.ResponsibilitiesOwn the day to day client relationship for a portfolio of accounts delivering approximately $1–$2M in annual revenueContribute to revenue and margin goals by identifying and supporting organic growth opportunities across accountsMonitor contract-level adoption and business outcomes to proactively identify risks and opportunitiesManage renewal playbook activities, including calendar management and tracking of renewal risks and upsell/cross-sell opportunitiesMaintain Salesforce (CRM) hygiene, including contract/SOW details, opportunity stages, and revenue trackingLead or support discovery, scoping, and SOW creation for paid enhancements and projects in partnership with senior Client Partnership and Delivery leadsSupport account forecasting, scoping/billing, and revenue recognition in collaboration with Finance and Delivery teamsCompile and interpret client-level burn and utilization reporting from delivery teams, highlighting insights and implications for account healthPrepare monthly billing summaries and invoices; track budget variances with clients and drive resolution of any gapsManage accounts receivable for past-due accounts, partnering with internal stakeholders as neededDemonstrate a understanding of the client’s business, industry context, and competitive landscape, and how Ansira’s solutions impact their goalsIdentify, document, and evangelize client goals across internal teams to ensure all work is aligned to desired business outcomesReport on how agency work meets and exceeds client goals and actively participate in internal and external ideation and brainstorming sessionsMaintain a strong understanding of delivery across agency competencies and leverage this knowledge to support client digital transformation roadmapsProvide cross-team coordination for client strategy meetings, including scheduling, agenda development, materials preparation, and follow-up notes/status summariesSupport Quarterly Business Review (QBR) activities, partnering with senior Client Partnership and Delivery teams on content, storytelling, and logisticsSupport RFP and new opportunity efforts by gathering inputs, drafting content, and contributing to proposals and client presentationsCreate and maintain client case studies that demonstrate results, value realization, and success storiesLiaise with Product and Technology to stay current on Ansira’s roadmap and relevant product releases, ensuring senior team members and clients are informedWrite clear, actionable project briefs and manage associated intake, clarifications, and hand-offs to delivery teamsOriginally posted on Himalayas

The Account Supervisor, Client Partnership is responsible for client success and growth for key agency account(s). The Account Supervisor is responsible for the partnership between Ansira and the client(s) they manage, working closely with cross-functional teams who are responsible for the existing scope/account planning and delivery for the client(s). This person reports to the Account Director or VP, Client Partnership.ResponsibilitiesOwn the day to day client relationship for a portfolio of accounts delivering approximately $1–$2M in annual revenueContribute to revenue and margin goals by identifying and supporting organic growth opportunities across accountsMonitor contract-level adoption and business outcomes to proactively identify risks and opportunitiesManage renewal playbook activities, including calendar management and tracking of renewal risks and upsell/cross-sell opportunitiesMaintain Salesforce (CRM) hygiene, including contract/SOW details, opportunity stages, and revenue trackingLead or support discovery, scoping, and SOW creation for paid enhancements and projects in partnership with senior Client Partnership and Delivery leadsSupport account forecasting, scoping/billing, and revenue recognition in collaboration with Finance and Delivery teamsCompile and interpret client-level burn and utilization reporting from delivery teams, highlighting insights and implications for account healthPrepare monthly billing summaries and invoices; track budget variances with clients and drive resolution of any gapsManage accounts receivable for past-due accounts, partnering with internal stakeholders as neededDemonstrate a understanding of the client’s business, industry context, and competitive landscape, and how Ansira’s solutions impact their goalsIdentify, document, and evangelize client goals across internal teams to ensure all work is aligned to desired business outcomesReport on how agency work meets and exceeds client goals and actively participate in internal and external ideation and brainstorming sessionsMaintain a strong understanding of delivery across agency competencies and leverage this knowledge to support client digital transformation roadmapsProvide cross-team coordination for client strategy meetings, including scheduling, agenda development, materials preparation, and follow-up notes/status summariesSupport Quarterly Business Review (QBR) activities, partnering with senior Client Partnership and Delivery teams on content, storytelling, and logisticsSupport RFP and new opportunity efforts by gathering inputs, drafting content, and contributing to proposals and client presentationsCreate and maintain client case studies that demonstrate results, value realization, and success storiesLiaise with Product and Technology to stay current on Ansira’s roadmap and relevant product releases, ensuring senior team members and clients are informedWrite clear, actionable project briefs and manage associated intake, clarifications, and hand-offs to delivery teamsOriginally posted on Himalayas